We’re about to make a lot of changes soon, and we know that affects you.
Progress rarely happens without a few stumbles, but we hope you know how important you are to us. Your feedback would go a long way to ensuring we get this right in providing the best customer experience possible, even during times of a great change.
I hope that this message finds you well and with limited damage to you, your loved ones and your work situation I know it has been harrowing for many.
Rumours
With the return of the personal care sector hopefully scheduled for the 4th July we hold our fingers and our toes crossed that we will be seeing you again very soon.
The recent rumours that we will be open by the 15th June are at the time of typing just that, rumours and we will let you all know as soon as we do I promise.
As soon as the light turns green Chloe and I will be calling you all personally. Getting appointments in for you and talking you through our new protocol.
We may be allowed to open up the front retail part of the salon on the 15th June which we are hoping for as this will enable us to get you all in for skin test’s making colour appointments hassle-free.
So what next?
To enable the navigation of this ship out of troubled waters so to speak it is crucial to get this right for you as a client and for us as a business and that the hair, care, emotional and health needs are met for you all and for my team.
At the date of writing this Blog, none of my team have contracted the virus and I intend to keep it that way moving out of lockdown.
While there any many things to consider around PPE, social distancing and touchpoints I also have a firm eye on making sure your personal needs are met when we see each other again.
Can you help me?
I would like to ask for just 10mins of your time to answer just a few questions in a short survey that was sent via email, Help me understand what needs I’m needing to meet for You and all our guests at obsessions salon so that I can continue to give you the high levels of service in a safe way.
If you can spare that time for me please click on the link in the email, answer the survey and add any additional comments.
This survey is totally anonymous and will be only handled by myself but please leave your name in the comments box if you have needs that you would like met so I can personally arrange that for you.
Jennifers new role
I will personally be stepping into the role of reservations manager at reception for the first few months to run the business from the front line, make sure we have a smooth opening and transition back into the new normal.
As always I’m wishing you all the Love and light in the world and look forward to your safe return into our chair.
Much Love
Jen